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Organisations thrive when their operations run smoothly, consistently, and with purpose. TAG helps companies move from reactive firefighting to proactive, structured, and measurable performance. Through a clear framework, strong governance, and a culture of continuous improvement, we guide teams towards smarter, more resilient operations that deliver long-term value.
Operational Excellence starts with clarity. TAG documents existing processes, maps roles and responsibilities, and captures performance indicators. This foundation phase creates transparency across the organisation, turning hidden inefficiencies into visible improvement opportunities aligned with your business goals. By defining clear KPIs and setting measurable objectives, we provide your team with a clear roadmap to navigate confidently and achieve success.
Once your foundation is in place, TAG helps you build a continuous improvement routine. We set up end-to-end process meetings, monitor dashboards, identify trends, and launch optimisation initiatives based on data-driven insights. Whether it’s reducing cycle times, improving quality, streamlining workflows or introducing automation, TAG ensures every action contributes to measurable and sustainable performance gains.
Operational Excellence becomes truly powerful when it becomes part of your culture. TAG supports organisations in maturing their operational governance, defining clear roles, empowering process owners, and using structured problem-solving methods.
We begin by assessing your current operational maturity across four pillars: People, Process, Tools and Data. Together with your team, we clarify the goals of your Operational Excellence journey, whether it’s improving efficiency, stabilising operations, reducing costs, or building cross-department governance.
Next, TAG translates your objectives into a concrete improvement roadmap. We document processes, define and measure KPIs, set performance targets, establish governance routines, and prioritise optimisation projects based on impact and feasibility.
Finally, we support implementation end-to-end. We run process meetings, monitor dashboards, lead improvement initiatives, validate results, and help embed continuous improvement behaviours. TAG ensures that new standards, tools, and routines take root and deliver long-term impact.
Operational Excellence provides organisations with a way to transform how work gets done. It brings clarity to complex operations, reduces firefighting, and creates predictable and stable processes. By making performance visible through clear KPIs and disciplined governance, companies gain a more reliable basis for decision-making.
As inefficiencies are removed, operations become leaner and faster, costs decrease, and teams can shift their focus from urgent tasks to value-adding activities. At the same time, well-defined processes make organisations more resilient to market changes, supply-chain fluctuations, and internal challenges. With continuous improvement routines in place, teams become more innovative, engaged, and capable of supporting long-term growth. In essence, Operational Excellence enables companies to work smarter, achieve more with less effort, and lay a scalable foundation for future success.
TAG’s approach to Operational Excellence stands out because it combines structure, methodology, and long-term partnership. Our maturity model provides a clear way to assess and track progress across People, Process, Tools and Data, ensuring that improvements are both measurable and targeted. We apply a complete, end-to-end approach that covers everything from assessment to automation. Our consultants bring hands-on experience with methodologies such as BPMN, Lean, DMAIC, and Kaizen, allowing us to tackle real problems in a structured and effective way.
TAG also adapts its approach to your organisation’s needs. Rather than imposing a fixed framework, we tailor each roadmap to your maturity level, ambition, and pace of change. Because our work is data-driven, decisions are grounded in real insights rather than assumptions. Above all, we work as long-term partners: we not only advise but also help implement, embed, and sustain Operational Excellence so that the improvement continues long after the project is completed. By implementing our framework, organisations can move from chaotic, undocumented workflows to streamlined, optimised, and continuously improving operations, creating a more efficient, resilient and future-proof business.
To address evolving market needs, we performed an audit of an ongoing CRM implementation for a major Belgian insurance provider. Our assessment focused on project governance, methodology, and risk analysis. We identified key issues, proposed solutions, and delivered actionable recommendations for roadmap design and quick wins, enhancing project efficiency and alignment with business objectives.
Project Coordinator, Business Analyst
Project governance, Risk analysis, Stakeholder engagement, Roadmap design, Process optimization
During the implementation of the Central Market Platform (CMS) in Belgium’s utility sector, we supported Luminus in complying with new MIG6 regulations. Our team bridged business and IT, coordinated defect resolution, and executed market integration tests with stakeholders across the energy market. This resulted in smooth go-live operations and enhanced data quality.
Expert User, Test Analyst
Market integration testing, Defect coordination, Process analysis, Scrum, Knowledge sharing, Regulatory transformation
In the context of a regulatory transformation, we contributed to the Market Exchange Exceptions Taskforce, a multidisciplinary team focused on early detection and resolution of market communication exceptions. By coordinating priorities and managing the product backlog, we ensured legal compliance and operational excellence. Our sector expertise enabled us to monitor KPIs, manage risks, and introduce best practices such as the DTAP approach, directly supporting Belgium’s evolving energy market.
Product Owner
Product backlog management, Risk management, KPI monitoring, Regulatory compliance, Scrum methodology, Stakeholder coordination
As part of a strategic initiative with a major Belgian energy supplier, we supported the transition from a legacy Mecoms (Ferranti) application to a MIG6-compliant market connector (Horizon by Cogenius). This project focused on enabling robust message processing, validation, and regulatory communication with Atrias under Belgian market rules. We contributed to vendor selection, requirements gathering, technical interface design, and data migration, ensuring business continuity and compliance. Our expertise in the Belgian energy sector enabled us to coordinate defect management and streamline operational processes, resulting in improved system reliability and regulatory alignment.
Business Analyst
Market communication, MIG6 compliance, Data migration, Requirements analysis, Vendor selection, Process optimization, Defect management
In the context of a data-driven transformation for a major Belgian energy supplier, we developed new SQL-based forecasting and P&L tools, optimized sales databases, and improved process flows. Our efforts addressed data quality issues, reduced lead times, and enhanced transparency, supporting procurement and sales teams in a volatile energy market.
Data Analyst, Team Manager
Data analysis, SQL development, Process optimization, Team management, Energy sector expertise
As part of a large-scale digital transformation, we contributed to the replacement of legacy mainframe applications with Planon and SAP systems for indirect purchasing, warehousing, and MRO. Our team led workshops, designed blueprints, managed stakeholder engagement, and ensured seamless integration and testing. The result was improved efficiency, data quality, and scalability for the technical departments.
Functional Analyst, Business Analyst, Solution Analyst
Workshop facilitation, Process design, Functional analysis, ERP integration, Data quality improvement
Through collaboration with a leading Belgian energy supplier, we improved the bridge between sourcing activities and financial reporting. By enriching the energy balance model and analyzing gaps between accounting results and theoretical P&L, we provided actionable insights for financial and sourcing teams. Our work supported more accurate reporting, better financial feedback on pricing strategies, and facilitated the migration of B2B contracts to a new CRM tool.
Financial Analyst, Financial Controller
Financial analysis, Data modeling, Reporting optimization, CRM migration, Energy sector expertise
In the context of a cross-border ERP roll-out, we supported the technical department of a major retailer’s French branch. The project unified procurement, warehousing, asset management, and MRO processes using industry-standard software. We ensured architectural consistency, managed stakeholder alignment, and bridged gaps between business and IT, resulting in harmonized solutions across Belgium and France.
Project Business Architect
Business architecture, Stakeholder management, Process unification, ERP implementation, Cross-border collaboration
As part of a strategic transformation, we supported a leading Belgian retailer by launching the OxO initiative, taking functional leadership of Indirect Purchasing and Warehousing activities. The project’s dual focus was to stabilize operations and boost workforce engagement. Through Operational Excellence and PowerBI business intelligence, we increased service levels from 43% to 90% within six months, developed a robust business process architecture, and established a sustainable roadmap for future optimizations. Our approach emphasized employee engagement, process improvement, and tactical change management, ensuring long-term impact and readiness for further growth in the Belgian retail sector.
Project Manager
Operational Excellence, Change Management, Business Intelligence (PowerBI), Stakeholder Alignment, Process Optimization, Team Leadership
In the context of a crisis following an unsustainable organizational change, we contributed to the formation and leadership of the Protec taskforce for a major Belgian retailer. The initiative addressed urgent challenges in People, Process, Tool, and Data, stabilizing business operations and embedding a performance-driven mindset. Our team developed KPI dashboards, coached management on operational excellence, and translated business needs into technical solutions, ensuring business continuity and improved service levels. This project demonstrated our expertise in crisis management and sustainable transformation within the Belgian retail sector.
Project Manager
Crisis Management, Performance Management, KPI Dashboarding, Management Coaching, Business Continuity, Technical Translation
Following a merger in the energy sector, we supported portfolio integration and development of a profit and loss tool. Our consultant cleaned data, built forecasting models and mapped financial flows across departments. The project enabled compliance with group regulations and improved margin visibility. Our contribution supported financial transparency and operational alignment.
Business Analyst
Data cleaning, Forecasting, Margin analysis, Energy portfolio management, Tool development
As part of a strategic initiative for a major Belgian energy supplier, we managed the transition from a legacy market communication application to a MIG6-compliant platform. This project involved integrating new systems with existing backend infrastructure, ensuring full compatibility with Belgian energy market requirements, and migrating critical data while maintaining integrity and continuity. Our team minimized business disruption and supported settlement processes, delivering a robust solution for market messaging and validation.
Project Manager
Project management, Stakeholder management, Risk management, Data migration, Energy sector expertise, Digital transformation, Compliance, Vendor management
As part of a strategic initiative, we led mass data conversion in ERP systems following a group-wide legal restructuring. Our team defined project scope, planned migration, built and tested conversion tools, and adapted software functionalities to ensure data correctness and compliance.
Lead SME
Data Migration, ERP Systems, Project Planning, Software Configuration, Compliance
In the context of a rapidly growing public sector organization, we conducted a comprehensive business and process analysis to identify inefficiencies and recommend improvements. Our consultants mapped processes, evaluated performance, and implemented quick wins, enhancing operational quality and compliance.
Business Analyst
Process Mapping, Performance Evaluation, Public Sector Expertise, Compliance, Efficiency Improvement
During the implementation of a future-proof solution, we optimized the manual process for article creation and modification in indirect purchasing. By replacing Excel templates and email workflows with automated request forms, we improved process efficiency, reduced maintenance effort, and provided actionable insights for stakeholders.
IT Project Manager
Process Automation, Workflow Optimization, Indirect Purchasing, Change Management
To address evolving market needs, we developed a platform for independent energy forecasting and trading strategy execution. The solution enables Colruyt Group to forecast energy production and consumption, optimize purchasing costs, and minimize imbalance fees. Our team implemented advanced data analytics and collaborated with market operators to ensure compliance and cost efficiency.
IT Project Manager
Energy Forecasting, Data Analytics, Market Strategy, Cost Optimization, Regulatory Compliance
In the context of a regulatory transformation, we standardized building design, construction, and maintenance using an integrated BIM methodology. By implementing the Autodesk Construction Cloud as a common data environment, we enhanced collaboration, reduced design errors, and aligned with industry best practices. Our consultants drove the adoption of BIM across the organization, resulting in improved efficiency, data quality, and compliance with sector standards.
IT Project Manager
BIM, Construction Management, Data Quality, Process Optimization, Stakeholder Engagement, Digital Collaboration
As part of ongoing process improvement, we bundled and addressed business requirements to optimize SAP-based indirect purchasing processes. The project delivered enhanced efficiency and scalability for procurement operations.
IT Project Manager
SAP Optimization, Procurement, Process Improvement, Efficiency Enhancement
In the context of a regulatory transformation, we contributed to the migration and optimization of the Energy Balance tool for a major multinational energy supplier in Belgium. The project aimed to automate financial reporting processes and leverage new market data (MIG6) for more accurate gross margin calculations. Our responsibilities included process analysis, tool migration, automation using SQL, and the implementation of data quality dashboards. We supported the financial department by running month-end closings, serving data to controllers, and constructing KPI dashboards for gross margin analysis. The project delivered enhanced data quality, improved reporting accuracy, and greater compliance with evolving market regulations in the Belgian energy sector.
Financial Process and Data Analyst
Process analysis, Data migration, SQL automation, Data quality management, Dashboard development, Financial reporting, KPI construction, Regulatory compliance
To address evolving market needs in Belgium’s electric vehicle charging sector, we supported the optimization of ERP processes for a major energy provider. Our work included project management, process design, and alignment of the ERP system with new customer types and aftercare services. By coordinating cross-functional teams and external partners, we ensured scalable and efficient operations, resulting in improved client responsiveness and operational excellence in the Belgian energy and mobility sector.
Project Manager, Business Process Analyst
ERP process optimization, Project coordination, Roadmap development, Agile governance, Stakeholder engagement
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