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Organisations thrive when their operations run smoothly, consistently, and with purpose. TAG helps companies move from reactive firefighting to proactive, structured, and measurable performance. Through a clear framework, strong governance, and a culture of continuous improvement, we guide teams towards smarter, more resilient operations that deliver long-term value.
Operational Excellence starts with clarity. TAG documents existing processes, maps roles and responsibilities, and captures performance indicators. This foundation phase creates transparency across the organisation, turning hidden inefficiencies into visible improvement opportunities aligned with your business goals. By defining clear KPIs and setting measurable objectives, we provide your team with a clear roadmap to navigate confidently and achieve success.
Once your foundation is in place, TAG helps you build a continuous improvement routine. We set up end-to-end process meetings, monitor dashboards, identify trends, and launch optimisation initiatives based on data-driven insights. Whether it’s reducing cycle times, improving quality, streamlining workflows or introducing automation, TAG ensures every action contributes to measurable and sustainable performance gains.
Operational Excellence becomes truly powerful when it becomes part of your culture. TAG supports organisations in maturing their operational governance, defining clear roles, empowering process owners, and using structured problem-solving methods.
We begin by assessing your current operational maturity across four pillars: People, Process, Tools and Data. Together with your team, we clarify the goals of your Operational Excellence journey, whether it’s improving efficiency, stabilising operations, reducing costs, or building cross-department governance.
Next, TAG translates your objectives into a concrete improvement roadmap. We document processes, define and measure KPIs, set performance targets, establish governance routines, and prioritise optimisation projects based on impact and feasibility.
Finally, we support implementation end-to-end. We run process meetings, monitor dashboards, lead improvement initiatives, validate results, and help embed continuous improvement behaviours. TAG ensures that new standards, tools, and routines take root and deliver long-term impact.
Operational Excellence provides organisations with a way to transform how work gets done. It brings clarity to complex operations, reduces firefighting, and creates predictable and stable processes. By making performance visible through clear KPIs and disciplined governance, companies gain a more reliable basis for decision-making.
As inefficiencies are removed, operations become leaner and faster, costs decrease, and teams can shift their focus from urgent tasks to value-adding activities. At the same time, well-defined processes make organisations more resilient to market changes, supply-chain fluctuations, and internal challenges. With continuous improvement routines in place, teams become more innovative, engaged, and capable of supporting long-term growth. In essence, Operational Excellence enables companies to work smarter, achieve more with less effort, and lay a scalable foundation for future success.
TAG’s approach to Operational Excellence stands out because it combines structure, methodology, and long-term partnership. Our maturity model provides a clear way to assess and track progress across People, Process, Tools and Data, ensuring that improvements are both measurable and targeted. We apply a complete, end-to-end approach that covers everything from assessment to automation. Our consultants bring hands-on experience with methodologies such as BPMN, Lean, DMAIC, and Kaizen, allowing us to tackle real problems in a structured and effective way.
TAG also adapts its approach to your organisation’s needs. Rather than imposing a fixed framework, we tailor each roadmap to your maturity level, ambition, and pace of change. Because our work is data-driven, decisions are grounded in real insights rather than assumptions. Above all, we work as long-term partners: we not only advise but also help implement, embed, and sustain Operational Excellence so that the improvement continues long after the project is completed. By implementing our framework, organisations can move from chaotic, undocumented workflows to streamlined, optimised, and continuously improving operations, creating a more efficient, resilient and future-proof business.
Lead Business Process Analyst
Process optimizationIncident managementEnergy management
Sourcing Manager (ad interim)
Change managementPortfolio and risk managementFinancial reportingProcess optimizationLeadership
Lead Analyst, Subject Matter Expert
Change managementPeople managementProcess optimizationProcess analysisChange management
Business Process Analyst, Value Chain Lead
Process optimizationStakeholder managementProcess documentationPricing strategy
Strategic Advisor on Energy Topics, Change Manager
Regulatory complianceSustainability strategyStakeholder managementChange management
Project Lead, Change Manager
Investment analysisFinancial forecastingVendor managementProcess optimizationChange management
Strategic Advisor, Project Governance Lead
GovernanceRisk managementFinancial modelingPricing strategyProcess optimization
Project Lead
Process mappingRoot cause analysisRoadmap developmentFinancial reporting
Business Analyst
IT systems analysisSupply chain managementChange managementStakeholder managementReporting
Test Analyst, Change Support
TestingJIRA and SQLProcess optimizationSector expertise: MIG6 transition support
Business & Functional Analyst
REST API,BPMN, Jira, SAFe, UX/UI, confluenceProcess designStakeholder managementBusiness analysisFunctional analysis
Product Owner
CRM systemsProcess analysisBacklog managementSoftware testingStakeholder managementVendor management
Project Manager, Solution Analyst
Project managementChange managementProcess analysisRegulatory compliance
Migration Lead
Data migrationStakeholder managementTestingRegulatory compliance
Business Analyst, Functional Analyst
Process analysisChange managementFunctional analysisStakeholder management
Migration Lead
Data migrationProject managementRegulatory complianceDefect management
Business Analyst
Process analysisFunctional analysisIntegrationStakeholder managementReporting
Business Analyst
Business analysisProcess mappingData modelingAgileRegulatory complianceReporting
Team Manager, Business Analyst
Requirement analysisProcess optimizationPeople managementStakeholder managementReportingSector expertise: energy market
Lead Analyst, Product Owner
IT infrastructure optimizationProduct ownershipChange managementBacklog managementSector expertise: telecom
Project Coordinator, Business Analyst
GovernanceRisk analysisStakeholder managementRoadmap designProcess optimization
Product Owner
Backlog managementRisk managementKPI monitoringRegulatory complianceScrumStakeholder management
Business Analyst
Stakeholder managementRegulatory complianceData migrationRequirements analysisVendor managementProcess optimizationDefect management
Expert User, Test Analyst
TestingDefect managementProcess analysisScrumKnowledge transferRegulatory compliance
Data Analyst, Team Manager
Data analysisSQL developmentProcess optimizationTeam managementSector expertise: energy
Functional Analyst, Business Analyst, Solution Analyst
Training & onboardingProcess designFunctional analysisERP integrationData quality management
Financial Analyst, Financial Controller
Financial analysisData modelingDashboardingCRM migrationSector expertise: energy
Project Business Architect
Business architectureStakeholder managementProcess unificationERP implementationCross-border collaboration
Project Manager
Project ManagementPerformance ManagementDashboarding (KPI)Management CoachingBusiness ContinuityTechnical Translation
Project Manager
Change ManagementBusiness Intelligence (PowerBI)Stakeholder ManagementProcess OptimizationLeadership
Business Analyst
Data quality managementFinancial reportingEnergy managementautomation
Project Manager
Project managementStakeholder managementRisk managementData migrationEnergy managementProcess optimizationRegulatory ComplianceVendor management
Lead SME
Data migrationERP systemsProject managementSoftware configurationRegulatory compliance
Business Analyst
Process mappingProcess analysisSector expertiseRegulatory complianceProcess optimization
IT Project Manager
SAP optimizationProcurementProcess optimization
IT Project Manager
AutomationWorkflow optimizationChange ManagementProcurement
IT Project Manager
Energy managementData analysisMarket strategyFinancial optimizationRegulatory compliance
IT Project Manager
Process design (BIM)Process managementData quality managementProcess optimizationIT architecture
Financial Process and Data Analyst
Process analysisData migrationAutomation (SQL)Data quality managementDashboardingFinancial reportingKPI monitoringRegulatory compliance
Project Manager, Business Process Analyst
Process optimization (ERP)Project managementPortfolio managementGovernanceStakeholder management
Lead Business Process Analyst
End-to-end process managementLean Six SigmaIncident managementBusiness process optimizationEnergy sector operations
Sourcing Manager (ad interim)
Team reorganizationRisk and portfolio managementFinancial reportingProcess optimizationLeadership in energy sourcing
Business Process Analyst, Value Chain Lead
Lean process implementationStakeholder facilitationBPMN documentationCustomer retention strategyContinuous improvement
Lead Analyst, Subject Matter Expert
Organizational designPerformance managementLean maturity assessmentProcess analysisChange facilitation
Project Lead, Change Manager
Investment analysisScenario planningSupplier managementProcess optimizationChange management
Strategic Advisor, Project Governance Lead
Project governanceCrisis managementCost allocation modelingPricing strategyBusiness process optimization
Strategic Advisor on Energy Topics, Change Manager
Regulatory advisoryEnergy and sustainability strategyStakeholder facilitationChange managementPolicy implementation
Project Lead
Process mappingRoot cause analysisRoadmap developmentFinancial reporting
Business Analyst
IT systems analysisWarehouse logisticsChange managementStakeholder collaborationReporting adaptation
Test Analyst, Change Support
Mobile app testingJIRASQLProcess improvementMIG6 transition support
Business & Functional Analyst
REST APIBPMN process designJIRAConfluenceSAFeUX/UIStakeholder managementBusiness & Functional analysis
Product Owner
CRM systemsProcess analysisBacklog managementIntegration testingStakeholder engagementTender management
Project Manager, Solution Analyst
Project managementChange managementProcess designRegulatory compliance
Business Analyst, Functional Analyst
Process analysisChange managementFunctional designStakeholder collaboration
Migration Lead
Data migrationStakeholder managementTestingRegulatory compliance
Migration Lead
Data migrationProject coordinationRegulatory complianceIssue resolution
Business Analyst
Process analysisFunctional designIntegrationStakeholder coordinationReporting
Business Analyst
Business requirementsProcess flowsData modelingAgile supportRegulatory complianceReporting
Team Manager, Business Analyst
Process analysisContinuous improvementPeople managementStakeholder managementReportingEnergy market expertise
Lead Analyst, Product Owner
IT infrastructure optimizationProduct ownershipChange managementBacklog managementTelecom sector expertise
Project Coordinator, Business Analyst
Project governanceRisk analysisStakeholder engagementRoadmap designProcess optimization
Product Owner
Product backlog managementRisk managementKPI monitoringRegulatory complianceScrum methodologyStakeholder coordination
Expert User, Test Analyst
Market integration testingDefect coordinationProcess analysisScrumKnowledge sharingRegulatory transformation
Business Analyst
Market communicationMIG6 complianceData migrationRequirements analysisVendor selectionProcess optimizationDefect management
Data Analyst, Team Manager
Data analysisSQL developmentProcess optimizationTeam managementEnergy sector expertise
Functional Analyst, Business Analyst, Solution Analyst
Workshop facilitationProcess designFunctional analysisERP integrationData quality improvement
Financial Analyst, Financial Controller
Financial analysisData modelingReporting optimizationCRM migrationEnergy sector expertise
Project Business Architect
Business architectureStakeholder managementProcess unificationERP implementationCross-border collaboration
Project Manager
Operational ExcellenceChange ManagementBusiness Intelligence (PowerBI)Stakeholder AlignmentProcess OptimizationTeam Leadership
Project Manager
Crisis ManagementPerformance ManagementKPI DashboardingManagement CoachingBusiness ContinuityTechnical Translation
Business Analyst
Data cleaningForecastingMargin analysisEnergy portfolio managementTool development
Project Manager
Project managementStakeholder managementRisk managementData migrationEnergy sector expertiseDigital transformationComplianceVendor management
Lead SME
Data MigrationERP SystemsProject PlanningSoftware ConfigurationCompliance
Business Analyst
Process MappingPerformance EvaluationPublic Sector ExpertiseComplianceEfficiency Improvement
IT Project Manager
SAP OptimizationProcurementProcess ImprovementEfficiency Enhancement
IT Project Manager
Process AutomationWorkflow OptimizationIndirect PurchasingChange Management
IT Project Manager
Energy ForecastingData AnalyticsMarket StrategyCost OptimizationRegulatory Compliance
IT Project Manager
BIMConstruction ManagementData QualityProcess OptimizationStakeholder EngagementDigital Collaboration
Financial Process and Data Analyst
Process analysisData migrationSQL automationData quality managementDashboard developmentFinancial reportingKPI constructionRegulatory compliance
Project Manager, Business Process Analyst
ERP process optimizationProject coordinationRoadmap developmentAgile governanceStakeholder engagement
To address evolving market needs, we led the optimization of end-to-end business processes for a major Belgian energy supplier. Our responsibilities included process management, incident resolution, and the application of Lean Six Sigma methodologies. This resulted in improved process efficiency and enhanced customer satisfaction.
Lead Business Process Analyst
End-to-end process management, Lean Six Sigma, Incident management, Business process optimization, Energy sector operations
In the context of a strategic reorganisation, we supported a leading HR and BPO provider in designing a unified operating model across multiple markets. Our consultants proposed a new organizational structure, developed management dashboards, and delivered comprehensive process analyses. Through Lean maturity assessments and targeted recommendations, we enabled the client to break down silos, improve performance management, and achieve greater operational efficiency.
Lead Analyst, Subject Matter Expert
Organizational design, Performance management, Lean maturity assessment, Process analysis, Change facilitation
To address evolving market needs in the Belgian energy sector, we reorganized the sourcing team and introduced advanced risk and portfolio management practices. Our efforts focused on defining clear roles, increasing team maturity, and implementing robust financial reporting. This intervention led to improved sourcing efficiency and risk mitigation for the client.
Sourcing Manager (ad interim)
Team reorganization, Risk and portfolio management, Financial reporting, Process optimization, Leadership in energy sourcing
To address evolving operational needs, we led the business process analysis and value chain optimization for a major utilities provider. Our team implemented Lean methodologies, facilitated stakeholder workshops, and designed customer retention processes from scratch. By introducing continuous improvement practices and BPMN documentation, we enabled the client to enhance process efficiency, reduce incidents, and align business requirements across departments.
Business Process Analyst, Value Chain Lead
Lean process implementation, Stakeholder facilitation, BPMN documentation, Customer retention strategy, Continuous improvement
During the construction of a new hospital, we were engaged to deliver a comprehensive analysis and management of the equipment investment budget, valued at over €50 million. As part of a strategic initiative, we designed and executed a pragmatic approach to inventory management, scenario planning, and supplier engagement. Our consultants set up efficient data collection processes, initiated public tenders for high-value dossiers, and established clear rules of engagement for supplier selection. This resulted in a robust investment plan, improved cost control, and ensured business continuity for the hospital’s operational launch.
Project Lead, Change Manager
Investment analysis, Scenario planning, Supplier management, Process optimization, Change management
In the context of a regulatory transformation in the Belgian healthcare sector, we contributed as strategic advisors to VLOZO’s climate action plan. Our consultants represented the federation in climate conferences, provided actionable insights to management, and facilitated technical discussions to translate high-level commitments into practical action. By aligning stakeholders and driving change management, we supported the sector’s transition towards a 30% carbon footprint reduction, reinforcing compliance and sustainability.
Strategic Advisor on Energy Topics, Change Manager
Regulatory advisory, Energy and sustainability strategy, Stakeholder facilitation, Change management, Policy implementation
To address evolving market needs, we delivered project governance improvements, crisis interventions, and cost allocation modeling for clients in utilities and other sectors. Our expertise in business process optimization and pricing strategy enabled organizations to enhance operational resilience, improve data quality, and achieve sustainable growth. These assignments demonstrate our commitment to delivering measurable impact and supporting Belgium’s leading enterprises in complex environments.
Strategic Advisor, Project Governance Lead
Project governance, Crisis management, Cost allocation modeling, Pricing strategy, Business process optimization
To address evolving market needs in the energy sector, we provided urgent testing and change support for a new mobile app, ensuring customers could monitor invoices and consumption. Our contribution included bug reporting, SQL analysis, and supporting the transition to new market standards.
Test Analyst, Change Support
Mobile app testing, JIRA, SQL, Process improvement, MIG6 transition support
As part of a process improvement initiative, we mapped and analyzed the quote-to-contract process, identified root causes of reporting issues, and developed a roadmap for future enhancements. Our work improved financial reporting reliability and process transparency.
Project Lead
Process mapping, Root cause analysis, Roadmap development, Financial reporting
During the relocation of a major warehouse, we analyzed and prepared IT system changes to support new storage and picking automation. Our responsibilities included mapping new locations, adapting reporting, and ensuring seamless integration with manual and automated processes. Collaboration with project and business teams was key to a successful transition, demonstrating our expertise in retail logistics and IT systems.
Business Analyst
IT systems analysis, Warehouse logistics, Change management, Stakeholder collaboration, Reporting adaptation
As part of a strategic initiative with a major Belgian telecom and energy service provider, we supported the launch of a new mobile brand across Flanders and Wallonia, exceeding customer acquisition forecasts by sixfold. We also contributed to the integration of complex B2B flows and supported the digital meter rollout for energy clients, navigating evolving business rules and market resistance. Our expertise in telecom and energy enabled us to deliver robust, scalable IT solutions, ensuring business continuity and timely project Management.
Business & Functional Analyst
REST API, BPMN process design, JIRA, Confluence, SAFe, UX/UI, Stakeholder management, Business & Functional analysis
To address evolving market needs in the Belgian energy and telecom sector, we managed the end-to-end lifecycle of a custom CRM application. Our work included backlog management, process analysis, and integration testing, ensuring the CRM could support new sales flows and legal requirements. The project delivered enhanced data quality and business agility for the client’s operations.
Product Owner, Business Analyst, Project Manager
CRM systems, Process analysis, Backlog management, Integration testing, Stakeholder engagement, Tender management
In the context of regulatory transformation, we managed the transition of photovoltaic installation tasks to distribution operators. Our team led process workshops, managed change for back and front office, and delivered functional and technical solutions. The project achieved strict legal deadlines and improved client service for green energy certificates in Belgium.
Project Manager, Solution Analyst
Project management, Change management, Process design, Regulatory compliance
As part of a process optimization initiative, we analyzed and translated business requirements into functional solutions for metering and structuring services. Our consultants created change documentation, collaborated with IT, and ensured all scenarios and preconditions were addressed, supporting continuous improvement in the Belgian energy sector.
Business Analyst, Functional Analyst
Process analysis, Change management, Functional design, Stakeholder collaboration
Through collaboration with grid operators, we led the migration of gas and electric installations from Ores to RESA. Our team managed migration playbooks, coordinated stakeholders, and executed test runs to ensure a seamless transition. This resulted in accurate data transfer and compliance with Belgian energy market requirements.
Migration Lead
Data migration, Stakeholder management, Testing, Regulatory compliance
In the context of a regulatory transformation for Belgium’s complementary pension system, we contributed as business analysts to the design and implementation of new functionalities for the DB2P database and MyPension platform. Our team translated legislative changes into business requirements, created process flows, and acted as the bridge between business and IT. We supported testers and developers in agile cycles, ensuring compliance and data quality for millions of pension records, and delivered dashboards and reports for management oversight.
Business Analyst
Business requirements, Process flows, Data modeling, Agile support, Regulatory compliance, Reporting
To address evolving market needs, we managed the migration of gas and electric installations between regional grid operators. Our consultants developed migration playbooks, coordinated test runs, and resolved issues to ensure legal compliance and data integrity. This project enabled a smooth transfer of assets and processes, supporting regulatory requirements in Belgium.
Migration Lead
Data migration, Project coordination, Regulatory compliance, Issue resolution
As part of a strategic initiative in the Belgian energy sector, we managed three specialized teams focused on market communication, gridfee error handling, and post-Go-Live hypercare. Our consultants led process mapping, continuous improvement, and stakeholder management, breaking down silos and fostering knowledge sharing. By coaching team members and aligning with distribution grid operators, we ensured swift resolution of complex cases and implemented new gridfee tariffs. This resulted in improved team dynamics, enhanced process efficiency, and stronger bilateral relationships within the energy market in Belgium.
Team Manager, Business Analyst
Process analysis, Continuous improvement, People management, Stakeholder management, Reporting, Energy market expertise
In the context of a large-scale integration project, we analyzed and redesigned business and IT processes for rectification and reporting. Our consultants conducted gap analyses, updated functional designs, and coordinated with developers and business owners to ensure a smooth merger of systems and data. This resulted in unified processes and improved reporting capabilities for the Belgian energy sector.
Business Analyst
Process analysis, Functional design, Integration, Stakeholder coordination, Reporting
To address evolving market needs in the telecommunications sector, we led the optimization of IT infrastructure for a major fiber network rollout. Our team set project goals, established timelines, and monitored progress to ensure successful Management. By leveraging our expertise in business analysis and project management, we contributed to the seamless transition and scalability of the network, supporting Belgium’s digital transformation agenda.
Lead Analyst, Product Owner
IT infrastructure optimization, Product ownership, Change management, Backlog management, Telecom sector expertise
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