The Belgian energy market operates under strict regulations and complex communication flows between suppliers, grid operators, and central platforms. When a major transformation went live, the organization faced unexpected fallout: locked headpoints, grid fee inconsistencies, and exceptions that threatened compliance and operational continuity. At the same time, acritical system migration loomed, requiring a shift to a new MIG6-compliant market connector to maintain alignment with evolving market standards.
The stakes were high. Without immediate intervention, these issues could disrupt customer processes, damage relationships with grid operators, and compromise regulatory compliance. Fallout errors and locked headpoints were piling up, grid fee handling was inconsistent, and market exceptions risked contaminating internal systems. Meanwhile, the migration to a new market connector required careful planning to avoid disruption during integration and data migration.
Tactical Advisory Group stepped in with a clear mission: stabilize operations, optimize processes, and guide the transition to a future-proof system. Our consultants combined leadership, analytical rigor, and sector expertise to deliver results under pressure.
One consultant managed three interconnected teams responsible for market communication, grid fee handling, and hypercare activities. They mapped processes, identified inefficiencies, and introduced new ways of working to break down silos and foster collaboration. By implementing structured reporting and KPI dashboards, they gave management the visibility needed to steer performance effectively while coaching team members to elevate accountability and resilience.
Another consultant assumed the role of Product Owner for the Market Exchange Exceptions Taskforce. They managed priorities, maintained a single backlog, and introduced structured methodologies such as Scrum and DTAP to improve quality and reduce risk. Their work ensured early detection and resolution of market exceptions before they could contaminate internal systems.
Meanwhile, other TAG consultants focused on the system migration, as MIG6 experts. They supported vendor selection, gathered requirements, and ensured full alignment between regulatory obligations and technical capabilities. They contributed to interface design, data migration, and defect management, safeguarding data integrity and minimizing disruption during the transition.
Operational stability was restored. Fallout errors were resolved, locked headpoints were cleared, and grid fee handling was stabilized. KPI dashboards provided transparency, enabling proactive decision-making.
The system transition advanced smoothly, with validated interfaces and secure data migration. These achievements positioned the organization for long-term compliance and operational excellence in a dynamic market.
Beyond immediate stabilization, the organization adopted a performance-driven culture. Management gained tools and insights to monitor KPIs, teams embraced structured ways of working, and reporting became part of daily routines. By addressing people, process, tools, and data holistically, Tactical Advisory Group created a sustainable foundation for continuous improvement.
At Tactical Advisory Group, we combine strategic insight with hands-on execution. Our consultants bring sector-specific knowledge, proven methodologies, and a commitment to delivering measurable results. For organizations in Belgium and beyond, we are the trusted partner for projects that matter.
