A leading Belgian organization had recently completed a large-scale ERP implementation to modernize its technical operations. While the new system was successfully deployed, the organizational change required to support it was not embedded on a sustainable basis. This resulted in severe operational disruptions, including risks of spare parts shortages and delays in critical maintenance activities.
To address this crisis, a central taskforce was established with a clear mandate: stabilize operations and create a foundation for long-term performance management. Tactical Advisory Group was asked to lead this initiative, leveraging its deep expertise in supply chain, data analytics, and operational excellence.
The technical department, responsible for managing infrastructure and maintenance across the organization, faced mounting challenges. Processes were misaligned, data quality issues persisted, and management lacked the tools and insights to steer performance effectively. Without immediate intervention, the risk of a complete standstill in operations was real.
The taskforce focused on four critical dimensions: people, processes, tools, and data. The first phase aimed to stop the bleeding and restore continuity. The second phase concentrated on embedding a performance-driven mindset through dashboards, coaching, and structured governance.
Tactical Advisory Group deployed a multidisciplinary team to tackle this challenge from multiple angles.
Project Management was at the heart of the initiative. One of our consultant led the taskforce, working closely with senior management and expert users to prioritize actions and coordinate crisis response. This included defining a clear roadmap, managing stakeholder expectations, and ensuring rapid implementation of corrective measures.
Supply Chain Expertise played a crucial role in identifying root causes of operational bottlenecks. Our specialist analyzed inbound warehouse activities, monitored throughput, and advised management on practical solutions. By introducing realistic KPIs, we created visibility on critical processes and enabled informed decision-making.
Business Analysis supported operational improvements at the process level. Our analyst focused on warehouse planning, data cleansing, and improving article master data quality. They developed tools and scripts to verify bin positions and merge inconsistent data files, ensuring accurate and timely information for daily operations.
Data and Reporting Analysis ensured that performance insights were accessible and actionable. Two TAG-consultants designed and implemented Power BI dashboards covering key indicators such as order-to-dock, dock-to-stock, and stock-to-shop. They organized workshops to train users, documented best practices, and set up sustainable data sourcing through SAP BusinessObjects.
Our deep understanding of technical operations and supply chain processes allowed us to act quickly and effectively. We knew how critical spare parts availability and maintenance planning are for operational continuity. This knowledge enabled us to prioritize actions that delivered immediate impact while laying the groundwork for long-term improvements.
The initiative achieved its primary goal: stabilizing operations and avoiding a complete standstill. Spare parts availability was restored, and warehouse processes regained efficiency. KPI dashboards provided management with real-time visibility, enabling proactive decision-making.
Beyond stabilization, the project embedded a performance-driven culture. Senior and middle management were coached on operational excellence, governance structures were introduced, and reporting tools became part of daily routines. By addressing people, process, tools, and data holistically, Tactical Advisory Group created a sustainable foundation for continuous improvement.
At Tactical Advisory Group, we combine strategic insight with hands-on execution. Our consultants bring sector-specific knowledge, proven methodologies, and a commitment to delivering measurable results. For organizations in Belgium and beyond, we are the trusted partner for projects that matter.
